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Terms & Conditions

AcerStore Terms & Conditions

1) Definitions

  • 1.1 Contract means a contract for sale by Acer to the Customer of the Products and/or services incorporating these Terms and Conditions.
  • 1.2 The terms “The Site” or “This Site” refers exclusively to this website, or this specific Acer online store that is owned and operated by Acer Sales and Services Sdn Bhd.
  • 1.3 Customer means the person or legal entity identified in Acer's Quotation or Invoice.
  • 1.4 Acer means Acer Sales and Services Sdn. Bhd.
  • 1.5 Acer-branded means computer hardware products that are marked with the Acer brand.
  • 1.6 Extended Warranty means additional warranty, purchased by the Customer, which is in addition to the Standard Warranty.
  • 1.7 Order Confirmation means the acknowledgement of Products ordered by Customers.
  • 1.8 Dispatch means the process in which orders are prepared and leave the Acer warehouse and/or any third party warehouse appointed by Acer.
  • 1.9 Delivery address means the place designated by the Customer and agreed to by Acer for delivery of Products.
  • 1.10 Price means the price as per Acer Quotation and Order Confirmation.
  • 1.11 Products means the products as described in Order Confirmation and may include Acer products, third party products and other offerings.
  • 1.12 Standard Warranty means the warranty that comes standard with purchases from Acer, as set out in clause 13 of these Terms and Conditions.
  • 1.13 Third Party Products means products other than Acer-branded.
  • 2) Membership Eligibility
  • Our services are only available to, and may only be used by, natural persons and corporate entities that can form legally binding contracts under applicable law. Without limiting the foregoing, our services are not available to persons under 18 years of age. If you do not qualify, you must not use our services. Although an account may be styled in a corporate, company or business name, it at all times is taken to be the personal account of the member who is registered on the account.
  • Your membership is not transferable. Your Acer account may not be dealt with by any third part apart from yourself in any way. In particular, you must not allow others to use them and must not transfer or sell them to another party. While you are a member you must maintain control of your account. You are responsible for what occurs on that account and must report any unauthorised use of your account to us. You shall not use a false e-mail address, pretend to be someone other than yourself or otherwise mislead us or third parties as to the origin of any Submissions. We may, but shall not be obligated to, remove or edit any Submissions.
  • 3) Privacy
  • Acer has a Privacy policy which applies to all registered members of this site and forms part of this Agreement. We may, without notice to you, either before or after disclosure, disclose information about you to government or other authorities, as permitted by the Privacy Policy. For further information on privacy please click here to view the full Terms & Conditions
  • 4) Indemnity
  • You agree to indemnify and hold Acer and (as applicable) Acer’s related entities, affiliates, respective officers, directors, agents, and employees, harmless from and against any and all claims, demands, proceedings, losses and damages (actual, special and consequential) of every kind and nature, known and unknown, including reasonable legal fees, made by any third party due to or arising out of your breach of this Agreement or your violation of any law or the rights of a third party.
  • 5) Legal Compliance
  • In addition to this Agreement, you must familiarise yourself with, and comply with any policies, domestic laws (including common law) international laws, statutes, ordinances and regulations regarding your use of our services including bidding on, listing, purchase, solicitation of offers to purchase, and sale of items.
  • These Terms and Conditions (as may be amended from time-to-time) are incorporated into this Agreement by reference. You must read and agree to these Terms and Conditions prior to becoming, and as a condition of remaining, a member of this Acer site, and you agree to be bound by them. These Terms and Conditions are governed by and construed in accordance with the laws of Malaysia and are subject to the non-exclusive jurisdiction of the courts of Malaysia.
  • 6) Credit Card Payment Terms and Conditions
  • Acer takes your privacy and credit card security very seriously. Every credit card or debit card transaction is handled by our appointed third-party service provider.
  • In addition to any additional terms contained in Acer Store’s website, the following terms shall also apply to the following types of payment:
  • Credit Card
  • Credit Card payment option is available for all Buyers. Acer accepts all Malaysian Visa and MasterCards, that is 3D Secure (Verified by Visa, and MasterCard Secure) enabled.
  • If a non-Malaysian bank-issued credit cards is not accepted, payment by a foreign credit card should not be accepted by the system which cause the discrepancy in payment.
  • Debit Cards
  • Where allowed by our payment service provider, Acer will accept any allowed Malaysian Visa and MasterCard debit cards.
  • Direct Bank In / Cheque
  • Customers who select to pay this way are reminded that payment is expected within three (3) business days to ensure the order is not cancelled. If bank-in is selected, Acer ought to have verify the payment is fully cleared before shipment.
  • The shipment process can only begin after payment has fully been received by Acer.
  • 7.1) Formation of Contract
  • The products sold and/or services rendered are subject to these Terms and Conditions. The Customer acknowledges that they are aware of the contents of and agree to be bound by these Terms and Conditions. Neither Acer's acknowledgement of a purchase order nor its failure to object to conflicting, different, or additional terms and conditions in a purchase order will be deemed an acceptance of such terms and conditions or a waiver of the provisions.
  • 7.2) Products Orders, Price and Payment
  • 7.2.1 Products and/or services must be paid for in full before physical delivery of products and/or services.
  • 7.2.2 All pricing is as per the product published on the Acer Store and are agreed upon at the time of purchase. Prices may vary from time to time without affecting any prior purchased products. The price includes the cost of packaging and delivery charges. The prices are exclusive of, and Customer shall pay or reimburse Acer for all value added (VAT), sales, use, excise, withholding, personal property, goods and services and other taxes, governmental fees, levies, customs and duties, additional bank charges, shortfall due to foreign exchange rate resulting from Customer’s purchase. For avoidance of doubt, the Customer shall reimburse Acer in the event the payment received by Acer is less than the price stated in the invoice.
  • 7.2.3 Please note that there are cases when an order cannot be processed for various reasons. This site reserves the right to refuse or cancel any order for any reason at any given time. In addition, you may be asked to provide additional verifications or information, including but not limited to phone number and address, before the order is accepted. We are determined to provide the most accurate pricing information on the Site to our users; however, errors may still occur, such as cases when the price of an item is not displayed correctly on the website. As such, we reserve the right to refuse or cancel any order. In the event that an item is mispriced, we may, at our own discretion, either contact you for instructions or cancel your order and notify you of such cancellation. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card or bank account charged.
  • 7.3) Software
  • 7.3.1 All software provided is subject to the terms and conditions of the license agreement relating to that software. The Customer acknowledges its obligations to abide by such license agreements. The Customer acknowledges that Acer does not make any express warranty in relation to any software under these Terms and Conditions of Sale. In addition to any rights the Customer may have under statute, all software is warranted in accordance
  • 7.3.2 All rights, title or interest in respect of the intellectual property rights in the software remain with Acer or the licensor of the software at all times.
  • 8) Title and Risk
  • 8.1 Title to and risk in the Products passes to the Customer upon delivery of the Products to the Customer. Title to those products, which are software, shall remain with the applicable licensors at all times.
  • 9) Delivery
  • 9.1 Acer will provide standard FREE delivery and will deliver the Products to the delivery address within Malaysia stated on the order at the time of delivery. If for any reason we are unable to deliver to the delivery address, we reserve the right to cancel, without any liabilities or penalties, the order placed by the Customer and will issue a full refund for any payment made.
  • 9.2 Acer wishes to advise that delivery/fulfilment of orders may be under aken by Acer’s business partners/3rd party fulfilment partners. Any dates provided by Acer for the delivery of the Products are estimates only. Actual delivery date will be affected by factors such as the Customer's location and availability of parts for the Products. Furthermore, Acer will not be liable for any delay in delivery of the products and/or services, howsoever caused.
  • 9.3 Acer has a policy of on-going Product update and revision. As a result, Acer may revise and/or discontinue Products at any time without notice.
  • 9.4 Delivery is subject to the availability of the stock at the time of dispatch. Acer will endeavour to fulfil all orders, however makes no guarantees of the availability of stock at the time of dispatch.
  • 9.5 If by any circumstance, any product is not available at the time of dispatch, Acer may at its full discretion, offer a suitable alternative or fully refund the product as well as any accessory or service purchased along with the line item.
  • NOTE: For 3rd party product orders, please allow for an extra 1-2 working days to coordinate your shipping and delivery.
  • 10) Acceptance of Products
  • By receiving the item, the customer is deemed to have accepted delivery of the product.
  • 11) DOA (Defect On Arrival)
  • Acer will arrange to collect the products and organize a replacement if the following conditions apply:
  • (a) The products are damaged in transit
  • (b) The products are not delivered (e.g. lost in transit)
  • (c) The wrong configuration is sent
  • The requirements for DOA are as follows:
  • It is within seven (7) days from the delivery date;
  • You have proof of purchase (transaction ID/order number, invoice, delivery order, bank statement);
  • The goods must be in new condition and returned in the original packaging along with all original accessories (including software, manuals, cables, adapter, CDs, warranty cards, etc…);
  • The product must not have been used or installed or had any data inputted; and
  • All sealed items must not be opened.
  • 12) Returns
  • The general requirements for returns are as follows:
  • It is within seven (7) days from the delivery date;
  • You have proof of purchase (transaction ID/order number, invoice, delivery order, bank statement);
  • The goods must be in new condition and returned in the original packaging along with all original accessories (including software, manuals, cables, adapter, CDs, warranty cards, etc…);
  • The product must not have been used or installed or had any data inputted; and
  • All sealed items must not be opened.
  • The Customer will need to return the Product to Acer at his own risk and incur any related delivery charges. The Customer shall insure the shipment to avoid risk of damage or loss of the returned Product during shipment.
  • Acer reserves the right to deduct an amount from the refund at the current market price for any missing or damaged items from the returned Product. Depending on the particular circumstances, Acer may impose a management fees for processing the return. All possible charges will be applied before the final refund amount is issued.
  • 13) Warranty
  • WARRANTY CONDITIONS FOR ACER HARDWARE
  • 13.1 Acer warrants that the Product you have purchased is free from manufacturing defects in materials and workmanship when dispatched from the warehouse. Your sales receipt is your proof of the date of purchase and the warranty period commences as of that date. This warranty extends only to you as the original purchaser, and is non-transferable.
  • 13.2 During the warranty period as indicated above, Acer will, at no additional charge, replace defective parts with new parts or serviceable parts or products that are deemed by Acer’s service personnel to be equal in performance when compared to new or similarly configured products. All replaced or exchanged parts which are taken out under this warranty become the property of Acer.
  • 13.3 Acer may decide at its own discretion to send replacements for faulty items (ie keyboard, mouse, monitor etc.) directly to the Customer who shall be responsible for the installation of the same.
  • 13.4 This warranty automatically becomes void if the Product has been physically damaged or rendered defective (a) as a result of an accident, misuse, abuse, or other circumstances beyond Acer's control: (b) by the use of parts or peripherals not manufactured or supplied by Acer; (c) as a result of normal wear and tear; (d) by use within an improper operating environment; (e) by modification of the Product (f) by the serial number or warranty seal being removed or defaced; (g) as a result of service rendered by anyone other than an Authorised Service Provider (ASP) or (h) as a result of the product being operated otherwise than in accordance with Acer's instructions.
  • 13.5 Software-related faults resulting from incorrect software installation or usage or software viruses or software inherent bugs shall not be considered as Product faults and may incur a charge for rectification, if requested. It is the Customer’s responsibility to keep useable archive back-ups of all data and to reload all software following any maintenance or repair work (except the operating system). Acer is not responsible for damage to, or loss of, any programs, data or removable storage media including any consequential loss or damage. Acer is also not responsible for future upgrades of software products bundled with the Products.
  • 13.6 Chargeable hourly rates will apply to the Customer if the technician finds the problem is (a) user related; (b) caused by change in normal settings of the Product; or (c) software issues not covered under our Acer standard warranty.
  • 13.7 Parts stock is maintained for a period of one (1) year following Acer's withdrawal of the product from the market. The warranty is expressly subjected to the availability of product parts, which may not be guaranteed after the expiry of that Product.
  • This warranty does not cover -
  • (a) any problems relating to the installation of any software packages or; any problems arising from user deletion or modification of any preinstalled software;
  • (b) the Product has been altered, modified or otherwise interfered with;
  • (c) the failure is due to normal wear and tear;
  • (d) the Product has been negligently used, abused, misused or neglected;
  • (e) the Product has been subjected to unusual physical, environmental or electrical stress where physical or electrical connection specifications are exceeded;
  • (f) the Product is installed or operated otherwise than in accordance with any instructions specified by Acer;
  • (g) any serial numbers have been removed or defaced; the Product has been serviced by anyone other than an Acer Authorised Service Centre;
  • (h) any Acer product purchased from any unauthorised reseller or sourced through any unauthorised channel;
  • (i) the defect or failure is due to parts or peripherals other than those manufactured by Acer or any associated Acer company, which have been inserted in or connected to the Product, or;
  • (j) the defect or failure is due to any act, default or omission by any person other than Acer, its employees or agents or to events outside the control of Acer including vermin infestation, faulty/fluctuation mains power supply, fire, flood, accident, terrorist attack, or act of God.
  • (k) minor defects of LCD displays occurring in any Acer Product equipped with LCD display technology provided that there shall not be more than four (4) defective pixels per million pixels on a given LCD display, and provided further that, if the display panel is divided into nine (9) equal rectangular areas, there shall be only one defective pixel in the central area of the display.
  • For all Technical Support and Warranty enquiries, please call: 1800 88 1918.
  • WARRANTY PERIOD
  • Acers’ warranty period and method are determined by the warranty provided for each individual product and the users should refer to the warranty specific information related to that Product.
  • 14) Liability
  • 14.1 Acer and any of its service provider will not be liable for any loss of income, loss of profitsm loss of contract, loss of data or for any direct or indirect or consequential loss or damage of any kind howsoever ariding and whether caused by tort (including negligence) , breach of contract or otherwise and the Customer's rights are limited to those set out in these Terms and Conditions and under statute.
  • 14.2 Acer and/or its service provider’s maximum aggregate liability under these Terms and Conditions whether in contract, tort (including negligence) or otherwise shall in no circumstances exceed the amount payable by you to us in respect of the Product.
  • 14.3 The Customer will indemnify Acer and keep Acer fully and effectively indemnified against any loss of or damage to any property or injury to or death of any persons caused by any negligent act or omission or wilful misconduct of the Customer, its employees, agents or sub-contractors or by any breach of its contractual obligations arising out of these Terms and Conditions.
  • 14.4 Acer and the Customer agree that Acer's liability:
  • (a) for Products supplied under these Terms and Conditions, is governed solely by the Malaysian Consumer Law;
  • (b) in the case of Products, the replacement of the Products or the supply of equivalent Products; the repair of such Products; the payment of the cost of replacing the Products or of acquiring equivalent products; or the payment of the cost of having the Products repaired; OR
  • (c) in the case of services, the supplying of services again; or the payment of the cost of having services supplied again.
  • 15) General
  • 15.1 The Customer must not assign or otherwise transfer any Contracts or any of its rights and obligations under these Terms and Conditions whether in whole or in part without the prior written consent of Acer. Any such unauthorised assignment will be deemed null and void.
  • 15.2 If any provision of these Terms and Conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of these Terms and Conditions and the remainder of the provisions in question will not be affected.
  • 15.3 No failure or delay on Acer's part in exercising any power or right under these Terms and Conditions operates as a waiver, nor does any single or partial exercise of any power or right preclude any other or further exercise, or the exercise of any other power or right.
  • 15.4 You consent to the processing, storage and use of information about your transaction and your contact information, including, but not limited to, names, phone numbers, address, and e-mail addresses, by Acer and Acer’s related companies to process and fulfill your transaction ("Personal Information"). Acer may also contact you to notify you about any Product recall, safety issue or service actions. Where permissible under local law, Acer may use this information to inquire about your satisfaction with Acer's Products or Services or provide you with information about other Products and Services. You may however, at any time decline to receive any further such communications from Acer. Note that it will be necessary for Acer to process your Personal Information, without which Acer will not be able to fulfil your order or fulfil the purposes described. You agree that in accomplishing these purposes, Acer may 1) transfer your information to any country where we do business; 2) provide your information to entities acting on Acer's behalf; or 3) disclose it where required by law. If your Personal Data (as defined in the Personal Data Protection Act 2010 ("PDPA") is transferred to a country or territory outside Malaysia, Acer will ensure that the recipients thereof provide a standard of protection to your Personal Data so transferred that is comparable to that which is provided under Malaysia’s PDPA. Acer will not, however, sell or otherwise transfer the personally identifiable information you provide to any third parties for their own direct marketing use unless Acer provides clear notice to you and obtain your explicit consent for your Personal Data to be shared in this manner. You may make inquiries or complaints, access or correct your Personal Information or limit the processing of your Personal Information by contacting the Data Privacy Officer via e-mail at privacy_officer@acer.com. For further information on PDPA please click here to view the full Terms & Conditions.
  • 16)Maximum one Promotion per product
  • There may be campaign running at any point in time. In case multiple campaigns are related to a Product, the Customers are notified that each Product only qualifies for one promotion. In the event that multiple promotions are running on the store, a product will only be eligible for one promotion at a time.
  • 17)Gift promotions and/or Free Gifts
  • 17.1 Gift promotions and/or free gifts are provided as is, with one (1) week warranty. There shall be no implied warranty or fitness of use.
  • 17.2 Gift promotions and/or free gifts are available on a first-come, first-served basis.
  • 17.3 Gift promotions and/or free gifts are non-transferable between customers and may not be redeemed for cash.
  • 17.4 Requests to change or cancel existing orders to add a gift promotions and/or free gifts will not be entertained.
  • 17.5 The gift promotions and/or free gifts will be dispatched with the relevant items from your qualifying order.
  • 17.6 The gift promotions and/or free gifts cannot be substituted for any other item, cash or credit.
  • 17.8 This gift promotions and/or free gifts or any other promotion is subject to change at any time and without notice. Acer Sales and Services Sdn Bhd reserves the right to discontinue or change any aspect of this promotion at any time and without notice.
  • 18) Fulfilled by AcerStore
  • 18.1 Items described as "Fulfilled by AcerStore" are offered by a third-party seller. Where it concerns these items, Acer Sales and Services Sdn Bhd, its staff, and business partners related to the AcerStore SPECIFICALLY DISCLAIM ALL STATUTORY OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND AGAINST HIDDEN OR LATENT DEFECTS. IF WE CANNOT LAWFULLY DISCLAIM STATUTORY OR IMPLIED WARRANTIES, THEN TO THE EXTENT PERMITTED BY LAW, ALL SUCH WARRANTIES SHALL BE LIMITED IN DURATION TO THE PRODUCT WARRANTY AND TO REPAIR OR REPLACEMENT SERVICE.
  • 18.2 During the warranty period, if a defect arises in these “Fulfilled by AcerStore” items, and you follow the instructions for returning the item, we will at our option, to the extent permitted by law, either (i) repair the item using either new or refurbished parts, (ii) replace the item with a new or refurbished Device that is equivalent to the Device to be replaced, or (iii) refund to you all or part of the purchase price of the item. At no time is Acer Sales and Services Sdn Bhd, its staff and/or its business partners liable for the inability to use a product or for the inability of the product to meet the customer expectations (even if advised on the intended use).
  • 19)Program PELAN DATA DAN PERANTI KEPADA PELAJAR INSTITUT PENGAJIAN TINGGI (IPT).
  • The Program PELAN DATA DAN PERANTI KEPADA PELAJAR INSTITUT PENGAJIAN TINGGI (IPT) is a specific program launched by Kementerian Pelajaran Tinggi (MOHE) Malaysia and is open only to students of institutions of higher learning in Malaysia (PELAJAR INSTITUT PENGAJIAN TINGGI). In order to participate in this program, students are provided with a specific promotion code. We reserve the right to cancel any orders received from non-students of IPT or orders without a valid promotion code. Every student only allow to purchase 1 unit.
  • 20) TRADEMARKS AND COPYRIGHTS
  • All intellectual property rights, whether registered or unregistered, in the Site, information content on the Site and all the website design, including, but not limited to, text, graphics, software, photos, video, music, sound, and their selection and arrangement, and all software compilations, underlying source code and software shall remain our property. The entire contents of the Site also are protected by copyright as a collective work under Malaysia copyright laws and international conventions. All rights are reserved.
  • 21) FORCE MAJEURE
  • Acer and/or its service provider shall not be liable for any failure and/or delay on its part in performing any of its obligations under these Terms and Conditions and/or for any loss, damage, costs, charges and expenses incurred and/or suffered by the Customer by reason thereof if such failure and/or delay shall be result of or arising out of a Force Majeure Event set out herein. “Force Majeure Event” means any event due to any cause beyond the reasonable control of Acer and/or its service provider, including without limitation, unavailability of any communication system, sabotage, fire, flood, earthquake, explosion, acts of God, civil commotion, strikes, lockout, riot, hostilities whether war be declared or not, acts of government, government orders, restrictions breakdown and/or hacking of the website and/or contents provided for availing the Product under the website, pandemic, lockdown, such that it is impossible to perform the obligations under these Terms and Conditions, or any other cause or circumstances beyond the control of Acer and/or its service provider which prevents timely fulfilment of obligation of Acer and/or its service provider
  • 22) AMENDMENTS
  • Acer reserves the right to amend these terms and conditions at any time. Acer shall publish the amended terms and conditions on this page.
  • PRIVACY
  • Our Commitment to You...
  • Acer Inc., of 8/F, No. 88, Sec. 1, Xin Tai 5th Road, Xizhi, New Taipei City 221, Taiwan, R.O.C. and its group of companies around the world (including but not limited to its affiliated brands Gateway, eMachines and Packard Bell, a list of which can be found at www.acer-group.com/ag/en/TW/content/office-list) (collectively, “Acer”, “our” or “we”) respect the privacy of our customers and online visitors. This Privacy Policy is to inform you of our online information practices, our practices concerning the collection, storage, processing, transfer and use of personal information, and the choices available regarding the collection and use of your personal information, including the Acer account registration and related services (the so-called “AcerID”) and the newsletter service.
  • You can access the Acer service (the “Service”) through our website, applications on Devices, through APIs, and through third-parties. A “Device” is any computer used to access our Service, including without limitation a desktop, laptop, mobile phone, tablet, or other consumer electronic devices. This Privacy Policy governs your access of our Service, regardless of how you access it. By using our Service and by giving your express consent (where required), you consent to the collection, transfer, processing, storage, disclosure and other uses described in this Privacy Policy.
  • What We Collect and How We Collect It:
  • We collect various kinds of information to help us better serve our customers and visitors to our website:
  • • Internet Protocol (IP) Addresses. For each visitor accessing or using our Service or browsing our website, our web server automatically recognizes and stores the visitor's IP address (the internet protocol address of the visitor's computer) to determine which areas of our website are being visited and how long each visitor spends there. This information helps us understand visitors' traffic patterns through our Service and website so that we can enhance the overall usability of our website. Your computer provides this information automatically each time you log on, unless you have activated blocking technology available in some browsers.
  • Device Information. We may collect device-specific information, such as your hardware model, operating system version and unique device identifiers. We may also collect and store information (including personal information) locally on your device using mechanisms such as browser web storage (including HTML 5) and application data caches.
  • Cookies. Like many websites today, we may employ a standard technology called cookies to collect information about how you use our website in order to provide you with a better experience by measuring which areas of our website are of the greatest interest to you or to remember you when you return to visit us. We have no desire or intention to infringe on your privacy while you visit our website. Most browsers will allow you to erase cookies from your computer’s hard drive, block acceptance of cookies, or receive a warning before a cookie is stored. You can choose to set your browser to notify you when you receive a cookie, giving you the choice of rejecting or accepting the cookie. Cookies may also be used by third party ad-serving companies when they place ads on our website, and these cookies help control which ads are shown. These ad-serving companies may use cookies to collect non-personally identifiable information from you. Advertisers use this information to target the ads and measure their impact.
  • Personal Information. While we do not generally require that you provide us with individually identifiable information in order to visit, access or use our website, at times we may ask you to provide us with personal information that is associated with individually identifiable information, such as your e-mail address, name, mailing address, telephone number, credit card number, country, language, demographic information, or persistent identifier (such as user name and password). Providing us with this information allows you to create an AcerID, make purchases, register products, receive support, correspond with us, participate in online surveys, subscribe to mailing lists or newsletters, or register for special purchase discounts. We do not require you to provide sensitive personal information (such as information about your health, political or religious beliefs, criminal offences alleged or committed, or sexual orientation), and request that you do not provide us with such information. Any such information you do provide voluntarily to us will be used only in accordance with this Privacy Policy.
  • In order to allow you to create an AcerID, we need to collect and process the following information: e-mail address, name, surname, social sign-on ID (such as Facebook ID and Google ID), country and language. This information is the minimum and therefore necessary in order to allow you to create an AcerID. Upon creation of the AcerID, you may also complete your profile by providing further information, such as your phone number, address, information necessary for an Acer product registration, and so on. Moreover, you can also manage your personal profile by choosing to receive the Acer newsletter, with regard to which you can effectively unsubscribe at any time.
  • What We Do with Personal Information:
  • The personal information you provide may be used to support your customer relationship with Acer. We want to use this data to tailor your experience at our website and with us generally. We do not collect or use the personal information which you submit for any unrelated purposes, other than when obligated or permitted by local laws to do so without informing you in advance or without obtaining your express consent.
  • Your personal information is collected and subsequently processed for the following purposes:
  • To comply with specific requests made by you, such as in order to allow you to create an Acer ID and to give you access to a set of related services (i.e., registration of your Acer device, creation of an own cloud universe with abApps and receiving support). The processing of your personal data for this purpose does not require your previous consent;
  • For marketing purposes. Unless you instruct us otherwise (as described below), we will send you information about our various product upgrades, special offers and other new products and services from Acer that we feel may be of interest to you. Only Acer (or agents working on behalf of Acer) will send you these direct mailings. If you do not want to receive such mailings, simply tell us when you give us your personal information. You may also opt-out of receiving future mailings at any time by contacting Acer; see the opt-out section below.
  • If applicable laws require so, we will send you these direct mailings only upon your explicit consent (optional). If you have provided your consent but no longer wish to receive such mailings, simply tell us when you receive the newsletter by following the “Unsubscribe procedure” available in the newsletter. You may also opt-out of receiving future mailings at any time by contacting Acer; see the opt-out section below.
  • To the extent permitted by law, the information you provide may be accessed, processed or stored by, or transferred to, any member of the Acer group of companies (or their subcontractors) at locations around the world, including those located in countries where you do not live. These locations include countries that do not ensure an adequate level of protection of personal information. A list of Acer entities (and their respective registered offices) that may receive your data in those locations can be found at www.acer-group.com/ag/en/TW/content/office-list. This use may continue even if they cease to be a member of the Acer group of companies. All of the Acer companies that receive your personal information will use it in accordance with this Privacy Policy.
  • Acer will not share your personal information with any outside organization for its use in marketing or solicitation without your prior consent. Your information may be shared with Acer’s agents or contractors for the purpose of providing services, processing transactions or performing statistical analysis for an Acer company. For example, if we need to ship something to you, we must share your name and address with a shipping company. We only provide third party agents or contractors with the minimum amount of information needed to complete the requested services or transaction.
  • Your information may also be disclosed to third parties where we are legally required or entitled to do so, for example in response to a request from a government or regulatory authority or in connection with potential legal proceedings. Acer is not responsible for the actions of any government or regulatory authority with respect to your information or data.
  • We may also use your information to comply with laws or to defend ourselves in claims under such laws, or when necessary to exercise Acer’s legitimate business interests and needs, in which case special care is taken to safeguard your rights and to ensure any use of your personal information is fair, lawful and proportionate.
  • If we merge with, or any part of the Acer group is acquired by, another business (or enter into discussions concerning the same) we may share your information with such a business and its advisers; however, if we do so, we will ensure steps are taken so that your rights in relation to your information continue to be protected.
  • Children's Guidelines:
  • Acer will NOT knowingly collect online contact information from children or minors (as defined by local requirements), and if we learn that we have personal information about a child or minor, we will delete it from our systems. Acer encourages parents or guardians (including other legal representatives) to spend time online with their children and to participate in their online activities. Children or minors are eligible to use our online sales transactions services ONLY with a parent’s or guardian's consent to and payment for the transaction, or to the extent permitted by applicable law. If you are a child or a minor, you are required to get the permission of your parents or guardians in order to complete certain transactions on this website.
  • Users from Outside of the United States:
  • If you are visiting our website from outside of the United States or otherwise contacting us from outside of the United States, please be aware that your personal information may be transferred to, stored or processed in, the United States, where many of our servers are located. The data protection and other laws of the United States and other countries might not be as comprehensive as those in your country, but please be assured that we take steps to protect your privacy. By using our Service, you understand that your information may be transferred to our facilities and those third parties with whom we share it as described in this Privacy Policy.
  • Users from the European Union:
  • Where the information provided by you is transferred by an Acer company in the European Economic Area (“EEA”) or Switzerland to an Acer company or agent outside of the EEA or Switzerland, appropriate steps are put in place to provide adequate protection for the data. Please note that this Privacy Policy does not apply to data and information that you save to the cloud storage services if the data and information are stored in a server outside of Europe. In such case, you are solely responsible for and assume all risks associated with your storage of your data outside of Europe.
  • Users from Taiwan:
  • If you are a user from Taiwan, we hereby draw your attention to the following in accordance with the relevant law and regulations of Taiwan:
  • We will maintain and, when necessary, use your personal data from the time when you provide it to us through any means until you request us to delete it. The geographical scope of our use of your personal data is limited to Taiwan, the jurisdiction in which you locate and the place where Acer’s subsidiary operates only.
  • You may exercise the following rights with respect to your personal data pursuant to the Personal Data Protection Law:
  • any inquiry and request for a review of the personal information (fees apply depending on each individual case);
  • any request to make duplications of the personal information (fees apply depending on each individual case);
  • any request to supplement or correct the personal information;
  • any request to discontinue collection, processing or use of personal information; and
  • any request to delete the personal information.
  • The servers providing online services process and store an enormous amount of information each day and keep a record of the processing performed. These computer records are called “log files”. After the information in the log files has been processed, it is stored and blocked from further access. Until the information is stored, your account information may remain in our active server log files.
  • If the data which you provide contains the personal data of any third party, you confirm that such third party has knowledge of the rights under this Privacy Policy, and guarantee that you have obtained the consent of such third party and authorize us to use the personal data of such third party in accordance with this Privacy Policy.
  • If you decline to provide, or request us to cease using, processing and using or request us to delete, your personal data, we will be unable to contact you for the relevant matters regarding our Service, keep a record for future inquiry, provide you with the latest information of the our Service or conduct customer review, and we may not continue our Service and shall not be responsible for any losses arising therefrom.
  • In the event that the personal data which you provide to us is insufficient to confirm the authenticity of your identity, or that it is the result of any false identity or identity theft or is unreal, we are entitled to terminate our Service to you. We apologize for any inconvenience caused as a result thereof, if any.
  • Use and Disclosure of Anonymous Aggregated Information:
  • Acer may also collect, aggregate and maintain anonymous information about our customers and online visitors to our website, such as visitors' hobbies, interests, purchasing habits and the like. This data can then be used to tailor our content and advertising to deliver a better experience for our visitors. In addition, Acer may also share such aggregate information about our visitors with advertisers, business partners, sponsors and other third parties, for example, to inform them of the percentage of male/female visitors or the percentage of visitors within a particular age range.
  • Security Measures:
  • We protect the personal information which you share with us. At Acer, access to your personal information is limited to people who need it to do their work. It is our policy to maintain the integrity of any personal information in our possession. To prevent security breaches, Acer uses several security techniques, such as SET or industry-standard Secure Socket Layer (SSL) encryption for transmission of credit card information or wherever personal information is required, to protect any personal information from unauthorized access by users; however, we cannot and do not guarantee security on the internet.
  • Inquiries or Questions – Your Rights:
  • In connection with processing of your personal data, you have certain rights:
  • You have the right to obtain confirmation as to whether or not your personal data is processed as well as to which personal data is processed.
  • You have the right to be informed of (i) the source of your personal data; (ii) the purposes and methods of the processing; (iii) the data custodian’s identity; and (iv) the third-party entities or categories of entities to whom or which the personal data may be communicated.
  • You have the right to obtain: (i) updating, rectification or integration of your data; and (ii) erasure, anonymization or blocking of your data if processed unlawfully.
  • You have the right to object, in whole or in part (i) on legitimate grounds, to the processing of your personal data, even though the data is relevant to the purpose of the collection; and (ii) to the processing of your personal data, where it is made for the purpose of sending advertising materials or direct selling, or else for the performance of market or commercial communication surveys.
  • If you have questions or concerns about Acer policies and practices for handling personal information received through this online service, please contact privacy_officer@acer.com. Alternatively, for specific application and/or local data handling queries, please contact the Acer entity to which you submitted your information. Contact addresses for each Acer entity can be found at www.acer-group.com/ag/en/TW/content/office-list. In order to allow us to provide you with faster service, please submit inquiries in English if possible and advise us of the country you are contacting us from, along with a description of the make and model of your products (if applicable).
  • How to Opt-Out of Our Use of Your Personal Information:
  • You may, at any time, opt-out of our use of your personal information by contacting Acer. We will remove your personal information from our database(s) as soon as reasonably possible.
  • Linked Websites:
  • Other websites that are linked to/from our website may have different policies. Acer does not share any personal information collected with those websites and is not responsible for any information or content of those websites. We encourage you to review the privacy policies posted on those websites for details. Acer does not warrant or support any information or policies given on any website that is not controlled by Acer.
  • Policy Governing Use; Changes to Privacy Policy:
  • This Privacy Policy shall be written in various languages. In the event of any inconsistency in this Privacy Policy between the English version and any other version, the English version shall prevail. The terms of this Privacy Policy will govern the use and any information collected while it is in place. Acer reserves the right to change this Privacy Policy at any time and we therefore encourage you to check our website from time to time for update. Changes to this Privacy Policy are effective at the time they are posted to our website.
  • Questions:
  • For any questions or comments regarding this Privacy Policy or our website, please contact us at: privacy_officer@acer.com. In order to allow us to provide you with faster service, please submit inquiries in English if possible and advise us of the country you are contacting us from, along with a description of the make and model of your products (if applicable).
  • Latest update: October 2016
  • Personal Data Protection Act
  • 1. PRIVACY of Personal Information
  • Acer Sales & Services Sdn. Bhd. (“Acer”) respects the privacy of individuals with regards to their personal data (“Personal Data”) and is committed to protecting the privacy of our customers, contestants, participants, subscribers (“Users”). In accordance with the Personal Data Protection Act 2010 ("Act"), this privacy policy describes how your Personal Information is collected and used and informs your choices with respect to your Personal Data. The following discloses our information gathering and dissemination practices.
  • a. Purpose of Personal Information collected Personal Information that you provide to us voluntarily will be processed for the following purposes ("Purposes"):
  • to complete transactions with you, manage and verify your membership of our customer service or loyalty programmes where applicable;
  • to develop, enhance, market and provide products and services to meet your needs;
  • to enable you to participate in promotions and contests;
  • to understand and analyse our sales, your needs and preferences;
  • to process customer service requests
  • to send you updates on products, news and event updates, rewards and promotions, special privileges and initiatives of ACER group, our partners and advertisers;
  • to improve our services; and,
  • to respond to requests or complaints.
  • Although the precise details of the Personal Information collected will vary according to the specific purpose (such as contests, forums, surveys etc) whether via online or otherwise, the typical Personal Data gathered is usually:
  • Name;
  • Address;
  • Phone number(s);
  • Date of birth;
  • Email address;
  • Gender;
  • Identity card number or passport number
  • b. Storage and Retention of Personal Data Your Personal Information shall be stored either in hard copies in our offices or stored in servers accessed by us and will either be operated by us or our service providers. Any Personal Data supplied by you will be retained by our organisation as long as necessary for the fulfilment of the Purposes stated in (1a) above or as required to satisfy legal regulatory, accounting requirements and/or to protect our interests.
  • c. Changes to Privacy Policy We reserve the right to amend this Privacy Policy from time to time without prior notice. We advise that you check this Privacy Policy on a regular basis.
  • 2. CONSENT
  • Acer Sales & Services Sdn. Bhd. seeks to use your Personal Data only for the purposes of legitimate interests and, with your consent. For subscribers, it is a condition of acceptance to the collection, collation, use and/or disclosure of all the Personal Information by us for the purposes of you subscribing to the product or package. By subscribing, you signify your agreement. For other individuals we may gather your information during promotions and other business activities. We only keep Personal Data for as long as is necessary to satisfy the specified Purposes, for which it was collected. We retain Personal Information in accordance with our own guidelines, procedures and principles and in line with applicable legislation. We may disclose your Personal Information to a Vendor (often referred to as the data processor). "Vendor" in relation to Personal Information means any person or entity (other than an employee of ACER group) who processes the Personal Information on behalf of us. "Processing", in relation to Personal Data includes, but may not be limited to, obtaining, recording, holding or using the Personal Information in carrying out any operation or set of operations on the Personal Data, which may lead to compilation, organizing, retrieval and disclosure of the Personal Data to support our business activities and the aforementioned purposes. These Vendor(s) will treat your Personal Data as confidential, in accordance with all applicable Data Protection legislation and will process such Personal Data only for the Purposes and within the terms set out herein. We may disclose your Personal Information if we are required to do so by law or requirement of a competent authority. In addition to the above, we may, from time to time work on specific initiatives with carefully selected third party companies/organisations (outside of ACER group) to share opportunities with you. If this opportunity should arise, we will inform you at the time of such initiatives that, if you decide to submit any Personal Information, it will be shared with those selected companies/organisations and we will only do so with your prior consent. You will always be given the opportunity to consent (opt in) to your information being shared pursuant to above, and the selected companies/organisations will be sufficiently identified to allow you to make an informed decision. If you do consent (opt in) and subsequently visit such companies'/organisations' websites, we cannot control how they use or otherwise process any Personal Data you provide directly to them. We always encourage you to check their sites' terms and conditions and privacy policy before you give out any Personal Information.
  • Opt In: We at ACER group will not use your Personal Information for a purpose that has not previously been specified, unless we have previously obtained your consent or unless such purpose is required by law.
  • Consent to provide Personal Data is not a condition for our selling a product to you, unless the information requested is required to fulfill an explicitly specified and legitimate purpose.
  • Unsubscribe:
  • At any time, you can withdraw your consent to our collection, use or disclosure (generally Processing) of your Personal Information by calling or emailing our Customer Service as shown in Section 4 of this Terms and Conditions.
  • 3. ACCURACY of information
  • You are responsible for informing us about changes to your Personal Information and for ensuring that such information is accurate and current.
  • 4. Customer Service
  • Please contact us if you have any queries.
  • Product Hotline: 1-800-88-1288 (ACER)
  • Technical/Warranty Enquiries : 1-800-88-1918 (Acer Authorized Service Centre)
  • Monday – Friday (10am to 5pm), excluding public holidays
  • Email: acerstore.my@acer.com
  • Disclaimer. THE MATERIALS CONTAINED HEREIN ARE PROVIDED "AS IS" AND WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESSED OR IMPLIED TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW. YOU AGREE TO INDEMNIFY, DEFEND AND HOLD ACER WEBSITE, ACER SALES & SERVICES SDN. BHD., AND ALL AFFILIATED PARTNERS HARMLESS FROM ANY CLAIMS (INCLUDING, BUT NOT LIMITED TO, CLAIMS FOR DEFAMATION, TRADE DISPARAGEMENT, PRIVACY AND INTELLECTUAL PROPERTY INFRINGEMENT) AND DAMAGES INCLUDING ATTORNEYS' FEES ARISING FROM ANY SUBMISSIONS BY YOU OR THROUGH YOUR ACCOUNT.
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